Troubleshooting
Last updated
Last updated
This error can have many causes. First and foremost, make sure you have the latest version of the Itinerary and Smartpoint installed.
In Smartpoint, click on the wrench icon and select Automatic Update Options.
Click on the CHECK NOW button.
If it indicates that an update is available, install it.
Open the Itinerary and check the top right corner to see if there's a new version available. If there is, you will see instructions to download the latest version there.
Click on Download new version. This will open a web browser and download the installation file. Close Smartpoint and install it.
If the problem persists, or you already have the latest versions installed, clear the plugin cache.
Open Smartpoint and log in.
Use these commands one after the other:
This procedure will reset Smartpoint to its default settings.
Close Smartpoint.
Find the directories where Smartpoint saves its settings. By default, they are located in:
Delete both Travelport directories.
Open Smartpoint and try to open the PNR and itinerary again.
For Itinerary to work, it needs a functional SSL connection to services on these domains. The port in use is 443.
*.cee-systems.com
*.golibe.com
*.amazonaws.com
Starting from version 1.14.2, the Itinerary includes its own connectivity test.
Open Itinerary settings.
Click on the Mail tab and then on the TEST ACCESSIBILITY OF SERVICES button. Three popup windows will appear, each displaying a message indicating whether the connection was successful or not.
Itinerary supports the SUR segment syntax recommended in MyTravelport document here.
Here is the quoted part of it:
REQUEST LIMOUSINE SERVICE FROM EMIRATES (EK)You can request a chauffeur drive or bus service with Emirates.
Refer to the following example formats.
Chauffeur drive service on departure (CDD) The passenger is departing Dubai on EK502. Pick up is required at 0900.
0SUR EK NN1 DXB 12NOV-/CDD/EK0502/12NOVDXBBOM/YYY.P/U 0900HR FLAT308 PIZZA HUT BLDG 042033077H SATWA DUBAI
Bus service on arrival (BSA) The passenger is arriving Dacca on EK582. Pick up is required at 0900.
0SUR EK NN1 DAC 12NOV-/BSA/EK0582/12NOVDXBDAC/YYY.P/U 0900HRS DAC APT D/O CGP BUS STAND
Note: If the address exceeds 64 characters, add it in Vendor Remarks. For example: V.AEK*PU HILTON HOTEL ROOM NO. 1222 DO DXB APT AT 1200HRS
Service codes: The following service codes are available:
YYY - POS (point of sale) where the ticket is issued
CDD - Chauffeur drive service on departure
CDA - Chauffeur drive service on arrival
BSD - Bus service on departure
BSA - Bus service on arrival
Note: If CDD/CDA/BSD/BSA is on request, be sure to advise your passenger that the service will be confirmed subject to availability. Multiple passengers:
If you have more than one passenger travelling on the same flight, but require chauffeur drive service with different address details, it is recommended that you book the passengers in separate Booking Files.
Points to note:
Always add the telephone number of the location from where the passenger will be picked up
Add the room number if the passenger will be picked up from a hotel
Always specify the pick up time
Add the EK flight number as 4 figures, e.g. EK0502
Requests must be made at least 48 hours before departure. Any requests within 48 hours are subject to confirmation.
Be sure to cancel the request if it is no longer required
Requests must be made using the airport code, and not the city code, e.g. 0SUR EK NN1 LHR 12NOV-/CDA/EK0001/12NOVDXBLHR/DXB.P/U..
Chauffeur drive request will be cancelled if relevant segments are waitlisted or the PNR is not ticketed
The service is not applicable for unaccompanied minors (UMNR) or for passengers obtaining tickets on departure
Passengers travelling on code share flights are not entitled to complimentary chauffeur drive service
Add the mobile phone number in the limo request to EK, as this is required by EK: e.g. CDD/EK0502/12NOVDXBBOM/YYY.P/U 0900HR FLAT308 PIZZA HUT BLDG 042033077H SATWA DUBAI　 M.3249722222
Please note that baggage allowance information is derived from the ticket record or the filed fare. If this information is not accessible from the given PCC, then the baggage allowance details will be missing.
